What is the CTM? The CTM (Certificate of Tour Management) is proof of the existing skills and competencies as a Tour Manager/Tour Guide and provides a prestigious qualification. This qualification is awarded by IVOR (Institute for Education in the Travel World). IVOR is a recognized tourist training institute that is offering the 2-day, CTM training course.
The aim of this CTM training is to:
- gain understanding into group processes
- becoming aware of your professional role as Tour Manager
- use your communication skills in such a way that you can guide your group as efficiently as possible
- use your communications skills in a targeted manner to prevent or resolve conflicts
- give and receive feedback during discussion sessions
Topics that will be discussed include:
- to gain understanding into your own communication skills
- skills for Tour Managers
- behaviour/expectations
- feedback
- dealing with resistance/bad news conversation
- problem solving conversation
- styles of management
- group processes